Maryland Heights MO 63043 St Louis 1 14100 Magellan Plaza

Job Description

This position develops, implements and manages learning interventions in support of SBU(s) employee learning and performance related projects.
  • Designs and develops appropriate and effective instructional materials and content. 
  • Delivers training through appropriate channels (e.g., classroom, teleconference, asynchronous and synchronous online) while incorporating instructional design principles and methodologies.
  • Collaborates with Corporate Operations, IT Project Management, Care Management Center (CMC) Learning and Performance and other stakeholders to work on projects, influence change management, drive training strategy and coordinate project rollouts.
  • Leads/co-leads the overall design, development and delivery of learning products/services/interventions, including specific needs analysis, learning outcomes definition, structure and design of learning product, implementation planning, communication with relevant stakeholders and follow up on evaluations for learning transfer.
  • Serves as an advocate for learning and change management in project planning meetings and effectively communicate project plans, milestones and training strategy on an ongoing basis.
  • Provides support for business or systems migrations and new office openings.
  • Provides leadership and consultation to CMC Learning Leaders/Specialists on process improvement initiatives; share best practices, and create a virtual Learning Community.
  • Maintains accurate, current iSeries/IP training materials that Health Plan/Employer Solutions and Public Sector CMC Learning Teams can customize for new hire training.
  • Serves as subject matter expert (SME) for CMC Learning Leaders/Specialist in reference to call center policies/procedures content as it relates to iSeries/IP.
  • Supports iSeries/IP enhancements by participating in User Acceptance Testing (UAT), create training materials for UAT and Train the Trainer (TTT).
  • Delivers Train the Trainer sessions using blended learning techniques and current learning technologies to ensure all CMCs have necessary information when there are changes to the iSeries/IP system. 
  • Provides support to other call center initiatives (non-iSeries).  Support may take the form of serving as Project Manager, subject-matter expert, participating in UAT, designing/developing/delivering TTT, assisting with documentation, etc.
  • Supports Learning and Performance department strategy, effectiveness, projects, processes, and team working environment.

General Job Information





Job Family

Human Resources Group


United States of America

FLSA Status

United States of America (Exempt)

Recruiting Start Date


Date Requisition Created


Work Experience

Healthcare, Training



License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements


  • Knowledge of managed care/utilization management policies, procedures and information systems gained from experience in a Call Center is strongly preferred.
  • Experience with distance learning and learning technologies such as web-based training and authoring tools is strongly preferred.
  • 3-5 years of training experience in healthcare or insurance industry.
  • 2+ years of experience leading and managing projects.
  • 1+ year of formal training (classroom delivery, content design and development) experience.
  • Equivalent combination of related experience and education will be considered.
  • Demonstrated understanding of instructional design, adult learning concepts, performance improvement, change management, and learning best practices.
  • Ability to convert abstract ideas into concrete learning solutions and proven ability to communicate technical information to non-technical customers.
  • Familiarity with behavioral health and managed care business, operations, and systems migrations.
  • Strong interpersonal skills.
  • Ability to function independently and as a team member.
  • Strong project management skills.
  • Effective organizational, time management and communication skills, combined with attention to detail.
  • Experience with a Learning Management System is required.
  • Strong working knowledge of MS Office suite of products.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.

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