Madison WI 53703

Job Description

This position develops, implements and manages learning interventions in support of employee learning and performance related projects. They will provide training and ongoing learning and development, focusing primarily on orientation/onboarding programs and other identified learning and development needs.
  • Designs and develops appropriate and effective instructional materials and content. 
  • Delivers training through appropriate channels (e.g., classroom, teleconference, asynchronous and synchronous online) while incorporating instructional design principles and methodologies.
  • Collaborates with  stakeholders to work on projects, influence change management, drive training strategy and coordinate project rollouts.
  • Collaborates with others to identify learning objectives and delivery methods while enhancing the adult learning experience supported by needs analysis and interdepartmental collaboration.
  • Leads/co-leads the overall design, development and delivery of learning products/services/interventions, including specific needs analysis, identification of learning outcomes , structure and design of learning product, planning, communication with relevant stakeholders, implementation and follow up on evaluations for learning transfer.
  • Serves as an advocate for learning and change management in project planning meetings and effectively communicate project plans, milestones and training strategy on an ongoing basis.
  • Provides training support for new and existing business initiatives or systems migrations.
  • Provides leadership and consultation on process improvement initiatives; shares instructional best practices, and contributes to a virtual Learning Community.
  • Maintains accurate new hire training materials and tracks each trainee’s progress through orientation/onboarding and facilitates hands-on application of knowledge to ensure proper education for the role, and documents any performance issues by reporting to management as needed.
  • Delivers  training sessions using blended learning techniques and current learning technologies.  
  • Supports Learning and Development  department strategy, effectiveness, projects, processes, and teamwork environment.
  • Collects, analyzes and takes action on training outcome data as needed.

General Job Information





Job Family

Human Resources Group


United States of America

FLSA Status

United States of America (Exempt)

Recruiting Start Date


Date Requisition Created


Work Experience

Healthcare, Training



License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements


  • 3-5 years of training experience in healthcare or insurance industry.
  • 2+ years of experience leading and managing projects.
  • 1+ year of formal training (classroom delivery, content design and development) experience.
  • Equivalent combination of related experience and education will be considered.
  • Demonstrated understanding of instructional design, adult learning concepts, performance improvement, change management, and learning best practices.
  • Ability to convert abstract ideas into concrete learning solutions and proven ability to communicate technical information to non-technical customers.
  • Familiarity with behavioral health and managed care business, operations, and systems migrations.
  • Strong interpersonal skills.
  • Ability to function independently and as a team member.
  • Strong project management skills.
  • Effective organizational, time management and communication skills, combined with attention to detail.
  • Experience with a Learning Management System is required.
  • Strong working knowledge of MS Office suite of products.
  • Knowledge of managed care/utilization management policies, procedures and information systems gained from experience in a Call Center is strongly preferred.
  • Experience with distance learning and learning technologies such as web-based training and authoring tools is strongly preferred.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.

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