Military Personnel Specialist, IMCOM-KO

USAG CASEY UNIT 15543 APO AP 96224

Job Description

Serves as professional customer service specialist and achieves customer satisfaction by delivering military HR services in a professional, courteous, and timely manner.
  • Serves as professional customer service specialist and achieves customer satisfaction by delivering military HR services in a professional, courteous, and timely manner.
  • Coordinates with supported unit administrative personnel, unit commanders, and other installation service providers.
  • Conducts detailed briefings and counsels Soldiers and Family Members in groups or individually on detailed HR procedures.
  • Performs as HR specialist within military HR work centers that may include Administrative Services, Personnel Records, Personnel Automation Support, In & Out Processing, DEERS/Identification Card Management, Soldier Readiness Processing, Soldier Actions, Promotion Processing, Reassignment Processing, Transition Processing, and Retirement Services.
  • Demonstrates intermediate-level knowledge of related HQDA governing directives, HR personnel policies, and installation-level operating procedures.
  • Researches records, policy, directives, regulations and/or other military historical documents to verify accuracy of records or determine benefits eligibility.
  • Relies on experience and judgment to plan and accomplish goals.
  • Exercises creativity and latitude in executing delivery of HR services.
  • Collects workload and performance information using quality control metrics.
  • Monitors customer satisfaction levels obtained via the Interactive Customer Evaluation (ICE) System. Advises Soldiers, Family Members, and Retirees as required and provides input to the Program Manager regarding employee duty performance.

General Job Information

Title

Military Personnel Specialist, IMCOM-KO

Grade

18

Job Family

Federal Contracts Group

Country

United States of America

FLSA Status

United States of America (Non-Exempt)

Recruiting Start Date

2/4/2020

Date Requisition Created

2/4/2020

Work Experience

Education

GED (Required), High School (Required)

License and Certifications - Required

National Agency Check and Inquiries (NACI) - Enterprise

License and Certifications - Preferred

Other Job Requirements

Responsibilities

  • Knowledge of HR Systems (US Army military) required to provide military HR services and support (e.g., CITRIX, PERNET, EDAS, WebEdas, TOPMIS II, AIM2 and eMILPO, DAMPS-OCOTCS, TRANSPROC, ISM (INPROC and OUTPROC)) (not all inclusive) and any Korea specific military HR programs.
  • Must be able to communicate effectively in English both verbally and in writing. All Non-Key position personnel who are local Korean nationals must have a TOEIC score of a minimum Level 5 for the speaking test and at a minimum of 600 points for overall score.
  • Possesses technical proficiency across a variety of military human resources (HR) functional areas.
  • Must possess a favorably adjudicated Tier I security investigation (formerly National Agency Check with Inquiries-NACI).

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.

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