Utilization Management Manager

Phoenix AZ 85034

Job Description

The Utilization Management (UM) Manager is responsible for managing and directing the daily operations of the UM department who perform concurrent and retrospective utilization review and facilitating discharge planning for Magellan Complete Care of Arizona. The UM Manager has access to Protected Health Information (PHI) as needed to accomplish the accountabilities as outlined in this job description. This position is responsible for management, direct supervision and coordination of utilization management staff, including providing expertise in designated programs.

  • Manages staff and monitors performance of assigned work teams, populations and operational efficiencies.
  • Ensures that concurrent and retrospective utilization review is performed using clinical decision making criteria to assure that the appropriate level of care is maintained.
  • Conducts recruitment, interviewing, and selection of properly qualified staff members and ensures appropriate orientation is provided; Holds staff accountable for assigned outcomes
  • Ensures coordination of complex discharge planning needs and referrals to appropriate support services.
  • Prepares and evaluates quality and utilization management reports.
  • Participates in clinical rounds and collaborates on post-acute care planning with Care Management colleagues.
  • Works with the Medical Directors for review as appropriate.
  • Provides quality utilization management to reduce health care costs and expenses thereby positively impacting revenues.
  • Manages regulatory requirements to ensure state, local and NCQA standards are met
  • Reports daily productivity and manages staff to ensure they are meeting performance targets
  • Drives performance improvements with staff and department
  • Contributes to Cost of Care in driving to outcomes, reducing cost of care through appropriate utilization, and develops new initiatives based on utilization outcomes

General Job Information


Utilization Management Manager



Job Family

Clinical Services Group


United States of America

FLSA Status

United States of America (Exempt)

Recruiting Start Date


Date Requisition Created


Work Experience

Clinical, Medicaid, Medicare, Utilization Management


Associates: Nursing (Required)

License and Certifications - Required

RN - Registered Nurse, State and/or Compact State Licensure - Care Mgmt

License and Certifications - Preferred

Other Job Requirements


  • 5+ years of post clinical degree experience.

  • 2+ years of experience in utilization management (admissions, utilization review, and/or discharge planning).

  • 2+ years of experience with Medicaid and Medicare programs.

  • Knowledge of clinical decision making tools.

  • Strong clinical and assessment skills.

  • Outstanding verbal and written communication skills.

  • Ability to work independently and maintain flexibly in fast paced start up environment.

  • Ability to analyze data and use it to improve care delivery.

  • Self-starter with high level of accountability and responsibility for outcome of care.

  • Highly organized and able to manage multiple priorities appropriately.

  • Independent problem solving skills.

  • Able to work collaboratively and build enduring relationships with providers, members and the multidisciplinary team.

  • Working knowledge of Microsoft Office Product Suite.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.

“I receive a high level of support from our Senior Management Team to execute on our vision. They are always accessible and approachable, something I’ve found to be very unique to Magellan.”

Haita Makanji VP of Clinical Strategy and Programs at Magellan MRx