Client Trainer

Sacramento CA 95814

Job Description

This position develops, implements and facilitates learning interventions in support of client training.
  • Designs and develops appropriate and effective instructional materials and content. 
  • Delivers training through appropriate channels (e.g., classroom, teleconference, asynchronous and synchronous online) while incorporating instructional design principles and methodologies.
  • Collaborates with Corporate Operations, IT Project Management, MRx Learning and Development and other stakeholders to work on projects, influence change management, drive training strategy and coordinate project rollouts.
  • Leads/co-leads the overall design, development and delivery of learning products/services/interventions, including specific needs analysis, learning outcomes definition, structure and design of learning product, implementation planning, communication with relevant stakeholders and follow up on evaluations for learning transfer.
  • Serves as an advocate for learning and change management in project planning meetings and effectively communicate project plans, milestones and training strategy on an ongoing basis.
  • Provides support for business or systems migrations and new office openings.
  • Provides leadership and consultation to Learning Leaders/Specialists on process improvement initiatives; share best practices, and create a virtual Learning Community.
  • Maintains accurate, current training materials that can be customized to meet identified training needs.
  • Delivers Train the Trainer sessions using blended learning techniques and current learning technologies to ensure all client system users have necessary information when there are changes to the systems. 
  • Supports Learning and Development department strategy, effectiveness, projects, processes, and team working environment.

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General Job Information

Title

Client Trainer

Grade

21

Job Family

Human Resources Group

Country

United States of America

FLSA Status

United States of America (Exempt)

Recruiting Start Date

1/27/2020

Date Requisition Created

1/27/2020

Work Experience

Healthcare, Training

Education

Bachelors

License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements

Responsibilities

  • Knowledge of managed care/utilization management policies, procedures and information systems gained from experience in a Call Center is strongly preferred.
  • Experience with distance learning and learning technologies such as web-based training and authoring tools is strongly preferred.
  • 3-5 years of training experience in healthcare or insurance industry.
  • 2+ years of experience leading and managing projects.
  • 1+ year of formal training (classroom delivery, content design and development) experience.
  • Equivalent combination of related experience and education will be considered.
  • Demonstrated understanding of instructional design, adult learning concepts, performance improvement, change management, and learning best practices.
  • Ability to convert abstract ideas into concrete learning solutions and proven ability to communicate technical information to non-technical customers.
  • Familiarity with behavioral health and managed care business, operations, and systems migrations.
  • Strong interpersonal skills.
  • Ability to function independently and as a team member.
  • Strong project management skills.
  • Effective organizational, time management and communication skills, combined with attention to detail.
  • Experience with a Learning Management System is required.
  • Strong working knowledge of MS Office suite of products.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.

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