Inbound Team Supervisor, Provider Services

Maryland Heights MO 63043 St Louis 1 14100 Magellan Plaza

Job Description

Primary function is to supervise the customer care staff responsible for responding to telephone inquiries from providers and members as they relate to eligibility, benefits, claims, and authorization of services. Supervises the staff in the implementation, servicing, and maintenance of accounts and account related activities.
  • Directs all tasks related to product/services operations and all performance standards are met.
  • Directs all tasks related to Mailroom operations and all performance standards are met.
  • Directs all tasks related to provider call center operations including ensuring all performance standards are achieved such as; speed to answer, call abandonment rate, etc. Develops and executes outreach strategy to support recruitment or other activities.
  • Lead team in successful delivery and execution of services to meet client and internal stakeholder commitments, contractual obligations and regulatory requirements
  • Responsible for department budget functions ensuring necessary resources are available and efficient, cost-saving use of those resources
  • Other duties as assigned.

General Job Information


Inbound Team Supervisor, Provider Services



Job Family

Customer Service Group


United States of America

FLSA Status

United States of America (Exempt)

Recruiting Start Date


Date Requisition Created


Work Experience

Customer Service, Supervisory



License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements


  • Minimum 5 years in a call center environment.
  • Must possess Service Excellence attitude.
  • Experience leading large teams in a dynamic industry.
  • Demonstrated track record of managing change with proven results in the achievement of customer service goals.
  • Knowledge of managed healthcare principles and call center operations.
  • Ability to identify individual and team developmental needs.
  • Ability to effectively coach and develop team members.

Healthcare call center environment.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.

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