Director, Business Architecture and Strategy

Phoenix AZ 85034

Job Description

This position will provide leadership in the development of the next generation contact center strategy and software solution needs. Provides analysis of options, benefits, costs and risks. Develops the business architecture to integrate people, processes and technology. Creates tangible business strategies, facilitates planning activities, facilitate analytics, executes activities and measure results. Drives business architecture, change management and solution implementation. Responsibilities also include, but are not limited to research, pricing, conceptualizing, mobilizing teams and cross functional partnerships with IT and Operations while launching new systems, features and enhancements.
  • Identifies and executes initiatives to enhance quality/performance/compliance requirements and/or transform the company`s contact center capabilities.
  • Translates customer and operational needs into recommendations and specifications enhancements and leverages creativity to design new solutions for Operations and Customer Experience.
  • Provides operational leadership and is responsible for leading multi-disciplinary teams for execution.
  • Serves as the company`s subject matter expert for contact center business needs and impact. Through presentations and ongoing consultations, provides information about trends, benchmarks and strategies to improve our metrics and customer offerings.
  • Prioritizes deliverables and translates into product roadmaps.
  • Negotiates at all levels, finding common ground and obtaining buy-in around strategies and tactics.
  • Delivers professional presentations to senior leadership, external customers, and consultant audiences.
  • Facilitates external vendor relationships and partnering to design and build strategic initiatives.
  • Performs other duties as assigned.

General Job Information


Director, Business Architecture and Strategy



Job Family

Pharmacy Group


United States of America

FLSA Status

United States of America (Exempt)

Recruiting Start Date


Date Requisition Created


Work Experience

IT, Product Innovation/Development, Project/Program Management


A Combination of Education and Work Experience May Be Considered. (Required), Bachelors: Business Administration (Required), Bachelors: Healthcare (Required), Bachelors: Information Technology (Required), Masters

License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements


  • A solid understanding of SDLC, specifically Scrum or other Agile software development methodologies.
  • Minimum 8 years combined experience in business architecture, systems analysis, and operations preferably within the managed care industry plus 4 or more years of experience in a leadership role.
  • Thorough knowledge of the healthcare industry, specifically PBM and Specialty Pharmacy.
  • Comprehensive understanding PBM functioning and client needs/wants to creatively recommend customer experience design, technology and business process integration, leading industry thoughts while meeting financial goals of the company.
  • Knowledge of Customer Service, Workforce Planning, and overall strategies to balance quality and efficiency
  • Bachelors degree required in Business Administration, IT, Healthcare or related field.
  • Experience in the coordination and collaboration of work teams and a proven track record of success while working in any of the following functional areas: Product Management and Development, or Program Operations.
  • Proven track record of results and deadline adherence.
  • Experience in the design, management, and implementation of business process, technology changes/system re-platform, new products including the coordination and integration of all primary business functions.
  • Strong organizational, consultation and analytical skills.
  • Strong verbal and written communication skills are essential.
  • Self-starter and ability to work independently or as part of a team.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.

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