Director Clinical Account Services

Remote FL Tallahassee 32301

Remote position available

Job Description

Manages the overall account and clinical services for specified government customers and various pharmacy benefit programs, including all activities associated with management in support of innovative Medicaid pharmacy benefit management. This includes clinical and account management functions, operational support, financial management, quality assurance, and regulatory compliance.
  • Supervises all account staff including Clinical Services Managers, Clinical Pharmacists, pharmacy technicians, and ancillary staff.
  • Directs, coordinates and supervises all account and clinical pharmacy client activities including pharmacy benefit management solutions and services.
  • Oversees and guides achievement of monthly, quarterly, and annual projections based on financial, budget and management objectives. 
  • Serves as lead SME for all new business RFPs, enlisting help from other SMEs as needed.
  • Oversees, mentors and supports leadership of pharmacy program implementation including new clients, product extensions, and other important clinical initiatives.
  • Designs, implements, monitors and provides appropriate feedback on metrics based performance measurement tools.
  • Drives marketing opportunities through market research, upsell across product lines and mentoring of all levels of customer services

General Job Information


Director Clinical Account Services



Job Family

Sales Group


United States of America

FLSA Status

United States of America (Exempt)

Recruiting Start Date


Date Requisition Created


Work Experience



Bachelors: Pharmacy (Required), PharmD: Pharmacy

License and Certifications - Required

RPH - Registered Pharmacist - Pharmacy

License and Certifications - Preferred

PharmD - Doctor Of Pharmacy, State Licensure - Pharmacy

Other Job Requirements


  • 8+ years of pharmacy experience.
  • 5+ years of experience in Pharmacy Benefits Management (PBM), Health plan or Medicaid clinical customer service.
  • Working knowledge of MS Office Suite and COGNOS or comparable.
  • Proven ability to plan, organize, schedule, direct, control and monitor project activities.
  • Project management experience and knowledge of health plans, PBMs or Medicaid required.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.

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