Account Manager I

Sacramento, CA

Job Description

Overall management of assigned book of business for the company’s products and services in order to achieve profitable retention of accounts.
  • Supports in the development and maintenance of a strategic business plan that fully reflects the customer’s business objectives and how the company solutions align to those objectives and specifically guides our operational, financial, network, clinical and relationship initiatives.
  • Understands the customer’s structure and demonstrates the ability to apply this knowledge in business and retention planning for the client.
  • Ensures Service Level Agreement performance.  
  • Owns overall internal account satisfaction within the company as well as satisfaction with all specific areas particularly account management. 
  • Develops strong relationships which penetrate the customer at various levels involving other internal company staff to maintain multiple connections and strengthen the overall relationship.
  • Develops strong internal relationships and contacts within the company that are supportive of the achievement of customer service requirements including attainment of performance guarantees and minimization of performance penalty expense.
  • Ensures all Customer and Account-Facing services are provided in a consistent and timely fashion.
  • Supports the Internal Customer Operating Model.
  • Resolves or appropriately escalates customer service issues in conjunction with operations (claims, service, and systems).
  • Provides mentoring to Account Support Specialists in effective problem solving and servicing of the account.
  • Executes the customer governance process.
  • Builds relationships and alliances with matrix partners.
  • Coordinates with the compliance department on knowing and understanding regulations and the implication to customer impact.
  • Maintains a client audit schedule to ensure a proactive approach in supporting critical client compliance.
  • Coordinates all customer audit preparation and execution.
  • Proactively communicates to internal and external contacts.
  • Demonstrates contract understanding and detailed knowledge of business requirements.
  • Assists in the coordination with legal to ensure contract compliance.
  • Supports the account management team in the definition of customer reports and ensures coordination with the client.
  • Oversees reporting calendar to ensure timely submission.
  • Analyzes data and reporting, and supports executive summary development.
  • Prepares and supports presentations of customer reports with meaningful analytics, trending and recommendations for program improvement based on findings.
  • Ensures all client reports have an executive summary and explanation of data.
  • Supports the account management team ensuring revenue goals are met, cost of care and administrative expenses are managed and segment profit targets are achieved for assigned account (s).
  • Demonstrates a thorough knowledge of Cost of Care and implications internally and for the client.
  • Supports the account management team to ensure performance standards are measurable and realistic to achieve and/or exceed to avoid penalties.  Partners with Operations and Network on monitoring.  Manages methodology, reporting and communications.
  • Directly participates and supports manager on all renewal activities.
  • Manages risks and develop opportunities associated with underwritten rates.
  • Analyzes account benefits and has the ability to apply this knowledge to growth.
  • Supports up-sell and renewal activities across assigned account(s). 
  • Where applicable, achieves objectives regarding the EAP re-seller agreement.
  • Supports health plan with behavioral health retail sales.
  • Identifies products and services that bring solutions to the customer based on a thorough understanding of the customer’s strategic business goals and the business needs.
  • Demonstrates knowledge of the company products and how multiple products are interdependent within the customer contract deliverables and clinical outcomes.

General Job Information

Title

Account Manager I

Grade

22

Job Family

Sales Group

Country

United States of America

FLSA Status

United States of America (Exempt)

Recruiting Start Date

11/19/2019

Date Requisition Created

11/19/2019

Work Experience

IT

Education

Bachelors (Required)

License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements

Responsibilities

Related professional experience in the managed care, healthcare, or insurance industries. Analytical/problem solving skills, excellent verbal and written communication skills, strong PC background, efficient in using standard software. Knowledge of system process analysis and/or program management, estimating IT system development, and testing.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.

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