Technical Writer

Sacramento, CA

Job Description

Works closely with various departments to develop high-quality, professional documentation for various audiences across multiple lines of business (e.g., Medicaid, Medicare, Commercial, and Specialty). Provides superior customer service and products in a timely and collaborative manner within a fast-paced work environment.

Essential Functions

  • Analyzes requests to determine the scope, audience, and priority.
  • Collaborates with internal customers (e.g., account managers, project managers, trainers, clinical staff, and subject matter experts) to write, copyedit, format, brand, and post documentation for Magellan staff and external clients.
  • Supports Project Management in writing, copyediting, and formatting documentation for new client implementations.
  • Supports operational documentation that includes, but is not limited to, job aids and user manuals, clinical drug information, reference material for call center agents and pharmacists, newsletter articles, and forms.
  • Ensures that the documentation repository is updated with new and revised documents and posted, when necessary, to Magellan’s intranet site.
  • Maintains records of all requests and approvals for tracking purposes.
  • Other duties as assigned.

PROFESSIONAL QUALIFICATIONS:

  • Bachelor’s degree in Technical Writing, English, Communication, or related field (preferred)
  • Proficient using Microsoft Office suite, Adobe Acrobat, and style guides (required)
  • Proficient creating and using Word templates, style sheets, and track changes (required)
  • Basic knowledge of SharePoint, Box, Visio, Adobe Dreamweaver, and HTML (preferred)

CORE COMPETENCIES AND APTITUDES:

  • Superior writing and copyediting skills
  • Exceptional interpersonal communication skills
  • Proactive and positive team player
  • Comfortable working in a fast-paced environment with quick turnaround times
  • Ability to multi-task, prioritize, and work autonomously

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General Job Information

Title

Technical Writer

Grade

22

Job Family

General Services Group

Country

United States of America

FLSA Status

United States of America (Exempt)

Recruiting Start Date

11/11/2019

Date Requisition Created

11/11/2019

Work Experience

Healthcare, Technical Writing

Education

Bachelors (Required)

License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements

Responsibilities

  • Prefer that the required Bachelor's degree be in Technical Writing, English, Communication, or related field.
  • Bachelor’s degree required.
  • Proficient using Microsoft Office suite, Adobe Acrobat, and style guides.
  • Proficient creating and using Word templates, style sheets, and track changes.
  • Superior writing and copyediting skills.
  • Exceptional interpersonal communication skills.
  • Proactive and positive team player.
  • Comfortable working in a fast-paced environment with quick turnaround times.
  • Ability to multi-task, prioritize, and work autonomously.
     

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.