Patient Financial Support Coordinator - Orlando, FL

Orlando FL 32812

Job Description

This position will work one-on-one with the patient and patient assistant programs to ensure the patient's full understanding of the enrollment process and their financial responsibility. The role is responsible for checking all paperwork to ensure it was submitted properly and assisting patients with claim re-submissions. The role will provide a compassionate experience as well as accurate information about the healthcare financial process.
  • Serves as internal and external program liaison for all patient assistance program related matters, primarily via phone, along with fax and e-mail communications. 
  • Ensures all necessary information, including insurance verification, copay assistance, and funding assistance, is available to process orders.
  • Clearly explains available copay assistance programs requirements to patients and physician’s office staff while assisting in financial assistance enrollment.
  • Communicates and obtains all information required from patients to process copay assistance application or renewal.
  • Maintains documentation of calls to and from patients, caregivers, insurances, providers, and Pharma.
  • Maintains patient database for follow-up, tracking and reporting which ensures continuity of treatment along when related to financial assistance need.
  • Maintains patient confidentiality at all times and performs other duties and responsibilities as assigned.

General Job Information


Patient Financial Support Coordinator - Orlando, FL



Job Family

Finance Group


United States of America

FLSA Status

United States of America (Non-Exempt)

Recruiting Start Date


Date Requisition Created


Work Experience


GED (Required), High School (Required)

License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements


  • 3+ years working in managed healthcare and engaging patients in the financial and social services process.
  • Demonstrated ability to actively listen to customers needs.
  • Proficient in Microsoft office (Word/Excel/Outlook), desk top faxing, and downloading/uploading files.
  • Excellent time management and organization skills.
  • Strong verbal and written communication skills.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.

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