Job DescriptionFacilitates department workflow by supporting clinical team with various care coordination workflows. Locates community services and other referral locations for enrollees, arranges access to care, supports communication with hospitals, and providers.
In addition, the Discharge Specialist is responsible for completion of all LOC discharges, obtaining the clinical information from facilities, and entering the data and dates into the required systems for formal discharge. Dissemination of discharges as needed/appropriate to other staff, per direction. The Discharge Specialist also provides support through supporting, monitoring data, and providing feedback to appropriate parties in the functions of the Follow Up Specialist team tasks.
•Provides non-clinical support to workflows involving utilization management, case management, disease management, and health promotion.
•Troubleshoots when an appropriate provider, type of service, or appropriate level of care cannot be readily found.
•Has current knowledge or researches availability of community resources and services and link members to appropriate services. May assist in transitions in care for hospitalized patients and makes appropriate placements, if needed.
•Assumes responsibility for self-development and career progression.
•Proactively seeks and participates in ongoing training (formal and informal) in all aspects of the Care Worker role.
•Assists in the mentoring and training of new Care Workers.
•Remains responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers.
•Coordinates and manages distribution of correspondence and materials to enrollees and providers.
•Participates in operational activities, including data collection, tracking, and analysis.
General Job Information
TitleAdmin Support -Discharge Specialist, Care Worker
Job FamilyClinical Services Group
CountryUnited States of America
FLSA StatusUnited States of America (Non-Exempt)
Recruiting Start Date10/29/2019
Date Requisition Created10/24/2019
EducationBachelors, High School (Required)
License and Certifications - Required
License and Certifications - Preferred
Other Job Requirements
- Understanding of plan benefit structures, psychiatric/medical terminology, and local communication resources.
- For roles supporting the Chronic Pain Management SBU, understanding of Chronic Pain Management guidelines and workflows is also required.
Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.
“I receive a high level of support from our Senior Management Team to execute on our vision. They are always accessible and approachable, something I’ve found to be very unique to Magellan.”