Systems Navigator, EFMP

OCONUS - Kaierslautern, Germany

Job Description

The System Navigator is responsible for daily coordination with the installation client manager to ensure the facilitation of connections between families who have special needs and the systems of required care. Assigned functions of the position include intake; identification of the Family members needs assessment, referral, follow-up, advocacy, and monitoring of outcomes; and collaboration with military and civilian community resources.
  • Briefs family readiness staff and others upon request.
  • Represents the program at installation coordinating committees.
  • Manages the Soldiers and Family member records in accordance with DoD and Service regulation.
  • Transfers records to the appropriate program personnel when transitions occur.
  • Collects and analyzes data for planning, reporting, and program improvement.
  • Ensures all designated reports are submitted to Service Headquarters as required.
  • Remains informed regarding recent research and policies.
  • Monitors, evaluates, and enhances program services to meet the needs of Families.
  • Develops partnerships with military and civilian agencies and offices (local, state, and national).
  • Improves program awareness.
  • Provides information updates to Families.
  • Hosts and/or participates in program Family events.
  • Implements policies, procedures, and practices that connect Families to support services.
  • Partners with Families to increase resilience, develop self-advocacy skills, and improve their ability to navigate systems effectively.
  • Provides Families with current information and assist Families in connecting to resources.

General Job Information


Systems Navigator, EFMP



Job Family

Federal Contracts Group


United States of America

FLSA Status

United States of America (Exempt)

Recruiting Start Date


Date Requisition Created


Work Experience

Child Welfare


Bachelors (Required)

License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements


  • Qualified candidates must have at least two (2) years of direct work experience in child abuse or domestic abuse, or maternal or child health or medical social work.
  • Must hold a current and active license as an LCSW, LMFT or RN.
  • Licensed Clinical Social Workers must possess a current, valid, unrestricted clinical license and a master’s degree in Social Work to practice social work independently. 
  • Registered Nurses must have at least a bachelor’s degree in nursing, a current unrestricted license in one of the States or U.S. territories, and at least two (2) years of direct work experience with child abuse or domestic abuse, maternal or child health, public/community health, or mental health.
  • Must have home visitation experience.
  • Must have a valid driver’s license, auto insurance and ability to operate a motor vehicle.
  • Must have working knowledge of basic computer skills and be able to use Microsoft Word, Power Point, and Excel programs.
  • Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays.
  • Ability to communicate and interact with others, both in person and/or by telephone to conduct business.
  • Working under time pressure.
  • Working rapidly for long periods to meet deadlines.
  • Must be able to travel as needed and adhere to AFSC travel policies and procedures.
  • Must be able to enter private homes that may or may not provide easy access for those with physical disabilities or those recovering from physical rehabilitation or post-recovery mobility. 
  • Position requires ability to transport self from office locations to private homes, other offices and facilities where training and other program activities occur.
  • Professionally-related experience working with military families. 
  • Ability to communicate effectively, both orally and in writing and possess strong interpersonal communication skills necessary to relate to families (parents and children) from varied backgrounds. 
  • Strong organizational skills.
  • Ability to work with individuals and small groups.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.

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