Senior Military Personnel Specialist (PA II), FT POLK DHR

Fort Polk LA 71459 Fed 1716 3rd St.

Job Description

Provides administrative support services to satisfy the overall operational objectives.
  • Serves as professional customer service specialist and achieves customer satisfaction by delivering military HR services in a professional, courteous, and timely manner.
  • Possesses skill-level 3 technical proficiency across the full spectrum of military human resources (HR) functional areas.
  • Serves as Team Leader / first line supervisor within a specific MPD work center.
  • Coordinates with supported unit administrative personnel, unit commanders, and other installation service providers.
  • Conducts detailed briefings and counsels Soldiers and Family Members in groups or individually on detailed HR procedures.
  • Performs as HR specialist within military HR work centers that may include Personnel Records, Information Systems and Automation Support, In & Out Processing, DEERS/Identification Card Management, Soldier Readiness Processing, Soldier Actions, Promotion Processing, Reassignment Processing, Casualty and Line of Duty Management, Administrative Services (including Official Mail and Distribution), Transition Processing, Retirement Services.
  • Demonstrates expert knowledge of HQDA governing directives, HR policies, and installation operating procedures.
  • Researches records, policy, directives, regulations and/or other historical documents to verify accuracy of records or determine benefits eligibility.
  • Relies on experience and judgment to plan and accomplish goals.
  • Exercises creativity and latitude in executing delivery of HR services.
  • Collects workload and performance information using established quality control metrics.
  • Monitors customer satisfaction levels obtained via the Interactive Customer Evaluation (ICE) System. Conducts informal, verbal counseling as required and provides input to the Program Manager regarding employee duty performance.
  • Employees may be assigned job duties in and reasonably related to their assigned position description.

General Job Information

Title

Senior Military Personnel Specialist (PA II), FT POLK DHR

Grade

UN_FTP_PA2

Job Family

Federal Contracts Group

Country

United States of America

FLSA Status

United States of America (Non-Exempt)

Recruiting Start Date

9/30/2019

Date Requisition Created

9/30/2019

Work Experience

Education

License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements

Responsibilities

  • Requires 2-4 years of experience in U.S. military Human Resources.
  • This position is covered under a Collective Bargaining Agreement (CBA) for compensation, benefits and other terms and conditions of employment.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.