Job DescriptionWe are seeking an Inside Sales Representative who ideally resides in Maricopa County. This is a part-time (20 hours/week) position and the hours worked must include 5-8:00 pm.
This position is responsible for all inbound calls/leads, distribution of those leads, setting appointments from telephone calls, and monitoring follow up. Maintains records in a CRM (Customer Relationship Management) system, prepares reports, schedules from the CRM and monitor actions. Conducts lead generation and is responsible for internal operations and compliance with scripts.
- Maintains knowledge of company`s Medicare and Medicaid products.
- Meets or exceeds all reporting metrics (i.e. minimum calls per day, answers calls within 3 rings).
- Identifies and assesses the needs of the customer.
- Builds sustainable relationships of trust through telephonic open and interactive communication.
- Qualifies and confirms eligibility of potential members.
- Distributes qualified leads to appropriate team.
- Assists in appointment scheduling and ensures prompt follow up and resolution.
- Assists in script and phone protocol preparation and cross trains staff.
- Ensures that all communication is in compliance with CMS regulations.
- Inputs prospect information in database for tracking and reporting purposes.
- Provides backup support to the Marketing staff as required.
- Handles complaints, provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.
- Cross trains in other administrative support services in order to ensure continuous quality service.
General Job Information
TitleLicensed Inside Sales Representative - Part-time
Job FamilySales Group
CountryUnited States of America
FLSA StatusUnited States of America (Non-Exempt)
Recruiting Start Date9/20/2019
Date Requisition Created8/15/2019
License and Certifications - RequiredAH - Accident and Health Insurance License, Valid In State - Enterprise
License and Certifications - Preferred
Other Job Requirements
- 2+ years of lead generation and/or outbound call experience or equivalent.
- Must pass annual Medicare exams.
- Establish rapport and trust through phone contact.
- Flexibility and the ability to multitask; organized and attention to detail.
- Data entry, analysis and report preparation skills.
- Periodic weekend work.
Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.
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