Health Guide - Part-time

Richmond VA 23233

Job Description

The Health Guide (part-time, 20 hours/week) provides ongoing, community-based support for an assigned caseload of health plan enrollees to improve access to care and care coordination. Establishes a relationship with the enrollee, the care coordination team, and providers. Conducts new enrollee outreach and orientation, arranges appointments and transportation as needed. Assists the enrollee in learning to navigate the health care delivery system, community resources, transportation, and effectively use health plan benefits.

Essential Functions

  • Conducts outreach and orientation for new enrollees. Gathers information needed to ensure continuity of care and permission to share information.
  • Administers Health and Wellness Questionnaire.
  • Seeks connection by working with the Peer Support Specialist and leveraging community services, care providers, family members, schools, etc.
  • Assists enrollees in accessing care and ensures care is received. Helps members, as needed, in selecting providers, making appointments, and planning transportation.
  • Contacts enrollee or provider to ensure appointments have occurred. Assists in transitions of care to and from alternative levels of care or settings.
  • Makes follow up care arrangements and ensures post-hospital care is delivered as planned.
  • Meets with enrollee regularly (as determined by individual risks) in order to monitor progress according to the Care Coordination Plan.
  • Reminds enrollee of self-management tools and crisis support. Informs and engages the Care Coordination Team if enrollee has difficulty adhering to the care coordination plan or adhering to treatment and needs additional support.
  • Works with enrollee and family/supports to engage in socialization, work or volunteer related activities, or access community resources and services.
  • Maintains up to date documentation in the Care Coordination Plan and other Health Services tools.
  • Prepares information for Care Coordination Team meetings and as requested, for shared treatment planning sessions.

General Job Information


Health Guide - Part-time



Job Family

Clinical Services Group


United States of America

FLSA Status

United States of America (Non-Exempt)

Recruiting Start Date


Date Requisition Created


Work Experience

Clinical, Managed Healthcare


Associates, Bachelors

License and Certifications - Required

DL - Driver License, Valid In State - Other

License and Certifications - Preferred

LPN - Licensed Practical Nurse - Care Mgmt

Other Job Requirements


Preferred Qualifications

  • Managed care experience
  • Experience documenting in a clinical record or information system.
  • Knowledge of local community resources
  • Familiarity with health care coding (ICD, DSM)

Required Qualifications

  • Experience in community service, health care or social services and/or community-based or home health care experience
  • Experience with individuals with disabilities, older adults, severe mental illness or chronic medical conditions

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.

“I receive a high level of support from our Senior Management Team to execute on our vision. They are always accessible and approachable, something I’ve found to be very unique to Magellan.”