Senior Manager - Quality, Healthcare

San Diego CA 92108

Job Description

Responsible for multi-faceted quality and accreditation program requiring senior level management within an assigned unit of a SBU. Manages multiple aspects of a quality program and accreditation processes. Interfaces with customers and accreditation and regulatory entities. May supervise staff.
  • Manages day-to-day quality activities in assigned area ensuring program and procedures support company goals for service, quality, and cost effectiveness as well as compliance with contract, federal and state requirements.  
  • Activities and projects may include (based on the services and products of the business unit):
  • Quality program development and oversight
  • Interfacing with customers on quality program
  • Training on CQI processes
  • Conducting internal audits of charts and clinical/service procedures
  • Satisfaction survey coordination and follow-up
  • Coordination of Advisory Groups
  • Tracking of adverse incidents
  • Monitoring of performance guarantees
  • Provider profiling support
  • Quality studies and quality process improvement projects 
  • Accreditation project management
  • Quality committee support and direction
  • Performance metrics and scorecards   
  • Liaison with assigned departments to ensure quality projects are integrated within operations.


-Master's degree with 5 years healthcare quality experience.


- Leadership and management/supervisory experience.
- Quality techniques and tools, statistics, analytics, research 
- Managed care/health plan experience. 
- Writing skills -Qualitative and quantitative analysis
- Project Management experience, Process Improvement, development of corrective action 
   plans and tracking.
- Demonstrated ability to execute; strong ability to effectively communicate verbally. 
- Advanced proficiency with Excel, any statistical software experience.

General Job Information


Senior Manager - Quality, Healthcare



Job Family

Quality Group


United States of America

FLSA Status

United States of America (Exempt)

Recruiting Start Date


Date Requisition Created


Work Experience



Masters: Healthcare (Required)

License and Certifications - Required

License and Certifications - Preferred

LSW - Licensed Social Worker - Care Mgmt

Other Job Requirements


  • 5+ years of experience in healthcare quality improvement.
  • Managed healthcare experience with demonstrated outcome improvement.
  • Knowledge of quality improvement processes and performance measurement.
  • Expertise in word processing and data management software.
  • Interpersonal and organizational skills, and the ability to manage multiple complex projects simultaneously to meet deadlines.
  • Knowledge of quality improvement standards and accreditation and audit processes.
  • Must be skilled at mastering new areas of content and operations.
  • Excellent written and verbal communication skills required.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.

Top 5 reasons to work at Magellan

When you say

To be the best you have to work with the best

We hear you
Life @ Magellan