Member Correspondence Specialist

Scottsdale AZ 85260 Scottsdale 2 15880 North Greenway

Job Description

Responsible for all aspects of Medicare Part D Member Correspondence, including, but not limited to: creation and maintenance of all member communications for Medicare Part D beneficiaries, and monitoring (daily, weekly, monthly) of Medicare Part D Print Operations.
  • Collects requirements from internal functional areas for new written member communications.
  • Creates templates for Centers for Medicare & Medicaid Services (CMS) Model and non-Model member letters.
  • Coordinates data in standard and non-standard file feeds from various systems.
  • Maps data to variable fields within letter templates.
  • Compares annual updates to templates when delivered by CMS and making necessary updates.
  • Thoroughly understands the yearly Medicare Communications and Marketing Guidelines.
  • Interfaces daily with contracted Print Vendor(s) on production and development needs.
  • Uses technical knowledge to communicate needs to internal and external data sources.
  • Monitors production efficiency and service level agreements.
  • Supports Magellan Medicare Prescription Drug Program (PDP) and other Magellan Pharmacy Benefit Management (PBM) Medicare Part D clients.
  • Follows documented Policies and Procedures.
  • Understand CMS guidance.
  • Identifies and communicates process improvement ideas.
  • Completes all annual Compliance training courses.

General Job Information

Title

Member Correspondence Specialist

Grade

19

Job Family

General Services Group

Country

United States of America

FLSA Status

United States of America (Non-Exempt)

Recruiting Start Date

9/4/2019

Date Requisition Created

9/4/2019

Work Experience

Administrative Support, Healthcare, Medicare Part D (MedD)

Education

A Combination of Education and Work Experience May Be Considered. (Required), Bachelors (Required), GED (Required), High School (Required)

License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements

Responsibilities

  • Healthcare industry experience preferred.
  • Medicare Part D experience preferred.
  • 1-2 years of administrative experience required.
  • High School Graduate or GED required.
  • Bachelor's degree or equivalent experience required.
  • Must possess computer navigation skills, including experience with Microsoft Office products.
  • Requires excellent customer service skills.
  • Must be detail oriented with excellent organizational and problem solving skills.
  • Ability to work with minimal supervision.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.