Supervisor, Provider Services (Outbound)
Phoenix AZ 85034
Job DescriptionCandidates must be available to work in-office between 5am and 5pm during the spring/summer and 6am and 6pm during the fall/winter- Schedule to be determined based on business needs.
Primary function is to supervise the customer care staff responsible for responding to telephone inquiries from providers and members as they relate to eligibility, benefits, claims, and authorization of services. Supervises the staff in the implementation, servicing, and maintenance of accounts and account related activities.
- Directs all tasks related to product/services operations and all performance standards are met.
- Directs all tasks related to Mailroom operations and all performance standards are met.
- Directs all tasks related to provider call center operations including ensuring all performance standards are achieved such as; speed to answer, call abandonment rate, etc. Develops and executes outreach strategy to support recruitment or other activities.
- Lead team in successful delivery and execution of services to meet client and internal stakeholder commitments, contractual obligations and regulatory requirements
- Responsible for department budget functions ensuring necessary resources are available and efficient, cost-saving use of those resources
- Other duties as assigned.
General Job Information
TitleSupervisor, Provider Services (Outbound)
Job FamilyCustomer Service Group
CountryUnited States of America
FLSA StatusUnited States of America (Exempt)
Recruiting Start Date9/5/2019
Date Requisition Created9/5/2019
Work ExperienceCustomer Service, Supervisory
EducationGED (Required), High School (Required)
License and Certifications - Required
License and Certifications - Preferred
Other Job Requirements
- Minimum 5 years in health care call center environment.
- Must possess Service Excellence attitude.
- Experience leading large teams in a dynamic industry.
- Demonstrated track record of managing change with proven results in the achievement of customer service goals.
- Knowledge of managed healthcare principles and call center operations.
- Ability to identify individual and team developmental needs.
- Ability to effectively coach and develop team members.
Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.
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