Regional Manager- East, NAVY ICA

Remote VA Arlington 22201

Remote position available

Job Description

Leads and supervises the Navy ICA contract workforce geographically dispersed across the assigned region.
  • Leads and supervises the Navy ICA contract workforce geographically dispersed across the assigned region.
  • Utilizes commercially available communication mediums to create a “Virtual Navy ICA Team Network” that links the geographically dispersed field staff and provides a foundation for information sharing and a forum for team-building across the assigned region.
  • Serves as regional contractor POC for Government stakeholders at the regional and installation levels.
  • Maintains and updates the staffing plan for employees in the region and facilitates rapid fill of any vacant positions.
  • Assists corporate Recruiter during talent acquisition and makes hiring recommendations to the PM for approval.
  • Ensures that all new employees meet security eligibility criteria and complete online DMDC training to obtain formal SSM or VO certification.
  • Coordinates with the Quality Control Manager (QCM) to collect workload and performance execution data for the monthly reporting process.
  • Analyzes performance trends and initiates and tracks corrective actions.
  • Provides input to the PM concerning employee performance.
  • Maintains a continuous feedback loop with Government stakeholders at site/installation level to gauge satisfaction with the quality of Navy ICA services across the region.
  • Monitors client feedback through informal and formal mechanisms such as Client Comment Forms and the ICE System.
  • Prepares responses to customer complaints and initiates corrective and preventive actions.
  • Shares and implements Navy ICA best practices across the region.
  • Attends briefings, conferences, and Government meetings as required.

General Job Information


Regional Manager- East, NAVY ICA



Job Family

Federal Contracts Group


United States of America

FLSA Status

United States of America (Exempt)

Recruiting Start Date


Date Requisition Created


Work Experience


Bachelors (Required)

License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements


  • Bachelor’s degree in mathematics, statistics, business, law, engineering, social sciences, physical/applied sciences or management discipline such as business administration, accounting, finance, economics or management information technology.

  • 7+ years' experience in: Project Management, Data Analysis, Financial Analysis, Marketing and Public Affairs, Organizational Management, and Business Process Improvement

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.