Collections Specialist

Glen Allen VA 23060 Suite 125

Job Description

Responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving non-payment and reducing accounts receivable delinquency.
  • Reviews open accounts for collection efforts.  
  • Accountable for reducing delinquency for assigned accounts
  • Accountable for meeting or exceeding metrics for accounts contacted and balances reviewed.
  • Makes outbound collection calls and/or emails in a professional manner while keeping and improving customer relations.
  • Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
  • Collects customer payments in accordance with payment due dates.
  • Identifies issues attributing to account delinquency and discusses them with appropriate team members and/or management.
  • Reviews and monitors assigned accounts and all applicable collection reports.  Provides activity reports to appropriate stakeholders as needed.
  • Provides timely follow-up on payment arrangements.  Accountable for collecting payments in accordance with payment due dates.
  • Mails correspondence to customers to encourage payment of delinquent accounts.  
  • Faxes documents to accounts and effectively follows up to accelerate the collection process.
  • Other duties as assigned by management.  Duties may vary depending on SBU supported.

General Job Information


Collections Specialist



Job Family

Finance Group


United States of America

FLSA Status

United States of America (Non-Exempt)

Recruiting Start Date


Date Requisition Created


Work Experience



GED (Required), High School (Required)

License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements


  • Minimum 2 years of corporate collections experience including interaction with a large customer base.
  • Strong communication, problem solving and analytical skills required.
  • Ability to work independently and to adapt to a fast changing environment.
  • Proficiency in Microsoft Office including Excel, Word and Access.
  • Comfortable with dispute resolution.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.

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