Systems Navigator

OCONUS - US Army Garrison - Ansbach

Job Description

The System Navigator is responsible for daily coordination with the installation client manager to ensure the facilitation of connections between families who have special needs and the systems of required care. Assigned functions of the position include intake; identification of the Family members needs assessment, referral, follow-up, advocacy, and monitoring of outcomes; and collaboration with military and civilian community resources.

• Manages the Soldiers and Family member records in accordance with DoD and Service regulation.
• Briefs family readiness staff and others upon request.
• Represents the program at installation coordinating committees.
• Transfers records to the appropriate program personnel when transitions occur.
• Collects and analyzes data for planning, reporting, and program improvement.
• Ensures all designated reports are submitted to Service Headquarters as required.
• Remains informed regarding recent research and policies.
• Monitors, evaluates, and enhances program services to meet the needs of Families.
• Develops partnerships with military and civilian agencies and offices (local, state, and national).
• Improves program awareness.
• Provides information updates to Families.
• Hosts and/or participates in program Family events.
• Implements policies, procedures, and practices that connect Families to support services.
• Partners with Families to increase resilience, develop self-advocacy skills, and improve their ability to navigate systems effectively.
• Provides Families with current information and assist Families in connecting to resources.

General Job Information


Systems Navigator



Job Family

Federal Contracts Group


United States of America

FLSA Status

United States of America (Exempt)

Recruiting Start Date


Date Requisition Created


Minimum Qualifications


Bachelors (Required)

License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements


• One year experience working with a military Family Support Center; or civilian social service agency preferred or experience as a military Family member preferred.

• United States citizen.
• Bachelor’s degree in social work, psychology; marriage, family, and child counseling; counseling or behavioral science; education; or community health or public health.
• Minimum one year experience in Family and children’s services or community organization.
• Knowledge of human service principles and practices, individual Family needs and problems relative to case management and changing social patterns, knowledge of military and civilian community (local, state and Federal programs), their mission and relationship to readiness, retention and resiliency.
• Knowledge of military, state and Federal laws, policies, regulations and practices regarding medical, educational and Family support services, knowledge of available medical, special education and community support programs and services.
• Knowledge of military and civilian community (local, state, and Federal programs), their mission and relationship to readiness, retention, and resiliency.
• Ability to research, analyze, and conduct studies to evaluate effectiveness of program operation, resolve problems, and develop a comprehensive coordinated Family Service Plan.
• Ability to plan, organize and analyze work assignments to determine appropriate course of action.
• Shall have skill levels to provide professional non-clinical case management services, facilitating connections between Families who have special needs and the systems of required care.
• Must possess and maintain a valid, unrestricted motor vehicle license.
• Understanding of the military and our government client program.
• Possess working knowledge of military protocol when addressing Officers, Non-Commissioned Officers and Government personnel.
• Must speak, read, understand, and write English fluently.
• Be computer literate and possess proficiency in computer skills to use Microsoft Office Suite to prepare briefing slides, information papers, and enter data in required management reports and utilize information systems to prepare required reports and information.
• Ability to effectively interface and communicate with civilian and military personnel at all levels.
• Willing to travel within an estimated 50-mile radius of the assigned installation.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.