Senior IT Production Operation Specialist - Desktop Administrator

Maryland Heights MO 63043 St Louis 1 14100 Magellan Plaza

Job Description

The Sr. Desktop Administrator reports directly to the IT Manager. They are a local point of contact for end-users (in person, by telephone, or via e-mail) to provide advanced support and maintenance of their desktop computing environments and phone services. Provides leadership and guidance in advanced technical support and diagnoses of PC hardware and software problems. Oversees desktop responsibility of IT Help Desk requests, ensuring all tickets are responded to and closed in timely manner.

This position will monitor operate and improve production services and provide end user support.

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Essential Functions

'- Understand key issues that happen within the area that you support and drive for issue resolution.
- Guide and coach junior team members as needed.
- Improve the production operations for the area your support through automation and better processes.

General Job Information

Title

Senior IT Production Operation Specialist - Desktop Administrator

Grade

22

Job Family

Info Technology Group

Country

United States of America

FLSA Status

United States of America (Exempt)

Recruiting Start Date

5/13/2019

Date Requisition Created

5/3/2019

Minimum Qualifications

Education

GED, High School

License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements

Responsibilities

Preferred Qualifications:?Education:? BA/BS Computer Science.Experience:? 3-5 years.Knowledge, Skills, Abilities:? MS Office suite, Windows 7, Imaging PCs and Laptops.Experience working in a multiple server environment, Management of Helpdesk ticket tracking applications.Experience supporting remote offices.Effectively manage multiple tasks (or projects) timely and efficiently with minimal guidance.Minimum Requirements:Education: ? HS/GED.Experience:? 1-3 years.Job Specific:? Desktop Administrator.An equivalent combination of experience and education is acceptable.Education and/or experiences may run concurrent.Computer Skills:? Expertise in supporting Windows?7 and remote offices.Licenses, Certifications, etc.:? A+, MCP.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.

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