Lead IT Analyst

Massachusetts, Texas

Remote position available

Job Description

This position will analyze, evaluate and design/redesign business, IT or operational processes using scientific approaches such as Critical Thinking, Lean Management, ITIL, Design Thinking and structured systems analysis and design. Provide coaching and mentoring to more junior staff. Work with a variety of development roles to understand the overall technical architecture and how each feature is implemented. Is highly collaborative and comfortable communicating cross-functionally and across management levels in formal and informal settings. Have strong analytical skills and a relentless determination to do what is right for customers. Good at multi-tasking, juggling competing priorities, and organizing oneself. Deep understanding of the business/technical domain.
  • Lead design, planning, and implementation of requirements to satisfy business needs.
  • Authority on best practices of requirements gathering, business system configuration and defining/execution of acceptance criteria.
  • Work with the technical teams and the business/product owner to ensure efficiency, smooth and successful implementation.  
  • Coach and mentor junior staff in requirements documentation, systems configuration, defining/execution of acceptance criteria and establishing, tracking, measuring and refining metrics. 
  • Improve product feature offerings by providing feedback to internal cross-functional teams including IT Project Manager, Business/Product owner and Software Engineering.
  • Identify, drive, and optimize technical and business process flows for existing and new opportunities. 
  • Partner with teams to define systems improvement focusing on scale, efficiency, and automation.
  • Work with internal business groups to acquire a deep understanding of their processes and operations.
  • Understand software internals, debug problems using log files, and write automated tests with Perl/JavaScript and/or user-level test automation tools. 
  • Strong organizational skills, tracking multiple test executions simultaneously and be able to synthesize the results.
  • Meticulous attention to detail; the ability to juggle many tasks in parallel while delivering high quality results.
  • Works/Collaborates with Software Engineers to understand features and technical implementation and ensure highest quality product delivery.
  • Drive the software development process toward quality-centric methodologies.
  • Other duties as assigned.

General Job Information


Lead IT Analyst



Job Family

Info Technology Group


United States of America

FLSA Status

United States of America (Exempt)

Recruiting Start Date


Date Requisition Created


Minimum Qualifications


A Combination of Education and Work Experience May Be Considered. (Required), Bachelors: Computer and Information Science (Required)

License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements


  • Software delivery experience including Agile Methods.
  • Hands-on coding experience.
  • Experience working with industry standard claims, billing or EHR systems.
  • Bachelor or Associate degree courses in Programming, Data Structures and Algorithms, Information Design, Mathematics or equivalent hands-on experience.
  • Strong analytical and quantitative skills.
  • Strong organizational skills.
  • Excellent written and oral communication skills.
  • Ability to synthesize complex information. 
  • Knowledge of QA methodology and problem solving tools/techniques.
  • Meticulous attention to detail.
  • Proficiency with analytical programming languages such as SQL.
  • Ability to develop process flow diagrams.
  • Knowledge of Agile Methods.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.

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