General Clerk II

Fort Lee VA 23801 Fed3 1030 Rear Access Road

Job Description

Provides administrative support services to satisfy the overall operational objectives of the Military Personnel Division (MPD).
  • Serves as professional customer service specialist and achieves customer satisfaction by delivering military HR services in a professional, courteous, and timely manner.
  • Coordinates with supported unit administrative personnel, unit commanders, and other installation service providers.
  • Conducts detailed briefings and counsels Soldiers and Family Members in groups or individually on detailed HR procedures.
  • Performs as HR specialist within military HR work centers that may include Student Records, Information Systems and Automation Support, In & Out Processing, DEERS/Identification Card Management, Soldier Readiness Processing, Soldier Actions, Promotion Processing, Reassignment Processing, Casualty and Line of Duty Management, Administrative Services, Transition Processing, and Retirement Services.
  • Researches records, policy, directives, regulations and/or other military historical documents to verify accuracy of records or determine benefits eligibility.
  • Collects workload and performance information using quality control metrics. Monitors customer satisfaction levels obtained via the Interactive Customer Evaluation (ICE) System.
  • Employees may be assigned job duties in and reasonably related to their assigned position description.

General Job Information

Title

General Clerk II

Grade

UN_FTL_GC2

Job Family

Federal Contracts Group

Country

United States of America

FLSA Status

United States of America (Non-Exempt)

Recruiting Start Date

3/28/2019

Date Requisition Created

3/28/2019

Minimum Qualifications

Education

GED (Required), High School (Required)

License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements

Responsibilities

  • Must possess at a minimum a High School Diploma or a Graduate Equivalency Diploma (GED).
  • Must possess a favorably adjudicated Tier I security investigation (formerly National Agency Check with Inquiries-NACI).

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.