Specialty Pharmacy Intake Coordinator (Customer Service Document Management)
Orlando FL 32812
Job DescriptionThis position will view and prioritize all incoming faxed prescription orders and authorizations and triage orders for new patients and refill orders for existing patients. They will create a new patient profile in the operating system, add all patient demographic, physician, and insurance information, and attach the faxed documents to the profile. They will contact the physician or patient for any missing information. Documents for existing patients will be attached to the existing patients profile and this position then creates a preliminary new drug order and route it to the queue in the operating system where the pharmacy data entry technicians view and complete the details of the order.
- Responsible for soliciting new business with members of our non-exclusive insurance contracts. The coordinator will respond to referrals by making calls to try to capture business from members that already exist as a patient with another pharmacy.
- Create initial drug order in system to start the process flow to be continued by data entry technicians.
- Enter all required demographic, physician, insurance, authorization, and other information into a profile for all new patients.
- Review all incoming faxed prescription orders and attach to new or existing patient profile.
- Contact patient or physician to fill in any missing information.
- Assign any non-prescription faxes to appropriate user and notify user of the fax.
General Job Information
TitleSpecialty Pharmacy Intake Coordinator (Customer Service Document Management)
Job FamilyPharmacy Group
CountryUnited States of America
FLSA StatusUnited States of America (Non-Exempt)
Recruiting Start Date3/25/2019
Date Requisition Created3/15/2019
EducationGED (Required), High School (Required)
License and Certifications - Required
License and Certifications - Preferred
Other Job Requirements
Responsibilities1-2 years experience in Specialty Pharmacy.Must have a professional presence and strong written and verbal communication skills. Must be a team player. Requires intermediate knowledge of Excel, CPR+ and specialty pharmacy functions. Strong analytical and basic accounting skills.
Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.
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