Senior Director, Clinical Account Services

United States

Job Description

Manages the overall clinical services delivered to customers and various pharmacy benefit programs, including all activities associated with clinical account management in support of innovative Medicaid pharmacy benefit management. This includes clinical and utilization management, mac operations, analysis, financial management, quality assurance, and regulatory compliance, ensuring customers reduce expenses and improve care.
  • Supervises staff including Clinical Services Managers, Clinical Pharmacists, pharmacy technicians, and the MAC operations manager.
  • Directs, coordinates and supervises all clinical pharmacy client activities including pharmacy benefit management solutions and services.
  • Oversees, mentors and guides achievement of monthly, quarterly, and annual projections based on financial and management objectives. 
  • Serves as SME for Clinical Services for all new business RFPs, enlisting help from other SMEs as needed.
  • Oversees, mentors and supports leadership of pharmacy program implementation including new clients, product extensions, and other important clinical initiatives.
  • Designs, implements, monitors and provides appropriate feedback on metrics based performance measurement tools.
  • Drives marketing opportunities through market research, upsell across product lines and mentoring of all levels of customer clinical services.
  • Maintains currency with clinical skills and knowledge of pharmacotherapy by reviewing the literature and attending in-services, seminars, and conferences.

General Job Information


Senior Director, Clinical Account Services



Job Family

Sales Group


United States of America

FLSA Status

United States of America (Exempt)

Recruiting Start Date


Date Requisition Created


Minimum Qualifications


Bachelors: Pharmacy (Required), PharmD: Pharmacy

License and Certifications - Required

RPH - Registered Pharmacist - Pharmacy

License and Certifications - Preferred

PharmD - Doctor Of Pharmacy, State Licensure - Pharmacy

Other Job Requirements


  • Possess a strong knowledge base in Medicaid PBM.
  • Possess the necessary customer service and supervisory/management skills and/or experience to supervise the clinical pharmacy services aspects for customers.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled

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