Claims Trainer

Maryland Heights MO 63043 St Louis 1 14100 Magellan Plaza

Job Description

This position develops, implements and manages learning interventions in support of Claims employee learning and performance related projects.

Essential Functions


- Design and develop appropriate and effective instructional materials and content.
- Deliver training through appropriate channels (e.g., classroom, teleconference, asynchronous and synchronous online) while incorporating instructional design principles and methodologies.
- Collaborate with stakeholders to work on projects, influence change management, drive training strategy and coordinate project rollouts.
- Lead/co-lead the overall design, development and delivery of learning products/services/interventions, including specific needs analysis, learning outcomes definition, structure and design of learning product, implementation planning, communication with relevant stakeholders and follow up on evaluations for learning transfer.
- Serve as an advocate for learning and change management in project planning meetings and effectively communicate project plans, milestones and training strategy on an ongoing basis.
- Provide support for business or systems migrations and new office openings.
- Serve as subject matter expert (SME) in reference to claims policies/procedures content.
- Support Learning and Performance department strategy, effectiveness, projects, processes, and team working environment.


Responsibilities:
3-5 years claims/training in healthcare or insurance industry. 2+ years experience leading and managing projects. 1+ year of formal training (classroom delivery, content design and development) experience preferred. Equivalent combination of related experience and education will be considered., Demonstrated understanding of instructional design, adult learning concepts, performance improvement, change management, and learning best practices. Ability to convert abstract ideas into concrete learning solutions and proven ability to communicate technical information to non-technical customers. Familiarity with claims business, operations, and systems migrations. Strong interpersonal skills. Ability to function independently and as a team member. Strong project management skills. Effective organizational, time management and communication skills, combined with attention to detail. Experience with a Learning Management System is preferred. Strong working knowledge of MS Office suite of products.

General Job Information

Title

Claims Trainer

Grade

21

Job Family

Human Resources Group

Country

United States of America

FLSA Status

United States of America (Exempt)

Recruiting Start Date

3/8/2019

Date Requisition Created

3/6/2019

Minimum Qualifications

Education

Bachelors

License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements

Responsibilities

  • Knowledge of managed care/utilization management policies, procedures and information systems gained from experience in a Call Center is strongly preferred.
  • Experience with distance learning and learning technologies such as web-based training and authoring tools is strongly preferred.
  • 3-5 years of training experience in healthcare or insurance industry.
  • 2+ years of experience leading and managing projects.
  • 1+ year of formal training (classroom delivery, content design and development) experience.
  • Equivalent combination of related experience and education will be considered.
  • Demonstrated understanding of instructional design, adult learning concepts, performance improvement, change management, and learning best practices.
  • Ability to convert abstract ideas into concrete learning solutions and proven ability to communicate technical information to non-technical customers.
  • Familiarity with behavioral health and managed care business, operations, and systems migrations.
  • Strong interpersonal skills.
  • Ability to function independently and as a team member.
  • Strong project management skills.
  • Effective organizational, time management and communication skills, combined with attention to detail.
  • Experience with a Learning Management System is required.
  • Strong working knowledge of MS Office suite of products.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled

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