Member Outreach Representative Associate
Cambridge MA 02141 58 Charles Street
Job DescriptionBILINGUAL CANDIDATES STRONGLY PREFERRED - TERRITORY IS BOSTON/NORTH OF BOSTON
This position follows up on sales leads and information requests for potential members, assists potential members in the application process, submits applications for processing, arranges for and conducts community outreach activities, and participates in member retention programs.
- Assists potential members though the application and enrollment process while adhering to all standards and requirements set forth in the Medicare Marketing Guidelines and / or MLTC contract to achieve enrollment goals.
- Provides information and answers to all questions from potential members regarding benefits, rights and responsibilities, and plan operations.
- Meets and reviews monthly sales-related goals and objectives, works with sales management to develop a territory plan and outreach strategy to achieve sales goals.
- Completes all required enrollment documents.
- Coordinates and relays information to staff related to the pre-enrollment process.
- Employs lead generation and follow up according to company standards.
- Maintains ongoing knowledge of changes to Medicaid and/ or Medicare regulations and their impact on daily operations.
- Self-reports any potential violations of federal, state or company regulations and guidelines.
- Identifies and organizes community outreach activities to spread awareness of coverage option(s).
- Schedules field time to achieve individual enrollment targets which includes specific enrollee selling activities such as: Orientations, Education, Reinforcement of Messaging, Troubleshooting, Fact Finding and/or problem Solving.
General Job Information
TitleMember Outreach Representative Associate
Job FamilySales Group
CountryUnited States of America
FLSA StatusUnited States of America (Non-Exempt)
Recruiting Start Date2/20/2019
Date Requisition Created2/20/2019
EducationBachelors, GED (Required), High School (Required)
License and Certifications - RequiredDL - Driver License, Valid In State - Other
License and Certifications - PreferredAH - Accident and Health Insurance License, Valid In State - Enterprise
Other Job Requirements
- 3+ years of Medicare and/or Medicaid sales, enrollment and business development experience.
- Proven experience and success in serving ongoing customer needs as a retention strategy.
- Proficient in Microsoft Office Product Suite and other Windows-based applications.
- Experience with Managed Long Term Care or similar program.
- Significant knowledge and experience with members who have nursing home-level of care.
- Strong verbal and written communication skills.
- Strong presentation skills.
- Ability to travel up to 90% in the field.
- Reliable transportation.
Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled
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