Junior Military Personnel Specialist

Fort Polk LA 71459 Fed 1716 3rd St.

Job Description

Provides administrative support services to satisfy the overall operational objectives.
  • Serves as professional customer service specialist and achieves customer satisfaction by delivering military HR services in a professional, courteous, and timely manner. Possesses skill-level 2 technical proficiency across a variety of military human resources (HR) functional areas.
  • May serve as Team Leader for an MPD work center.
  • Coordinates with supported unit administrative personnel, unit commanders, and other installation service providers.
  • Conducts detailed briefings and counsels Soldiers and Family Members in groups or individually on detailed HR procedures.
  • Performs as HR specialist within military HR work centers that may include Personnel Records, Information Systems and Automation Support, In & Out Processing, DEERS/Identification Card Management, Soldier Readiness Processing, Soldier Actions, Promotion Processing, Reassignment Processing, Casualty and Line of Duty Management, Administrative Services (including Official Mail and Distribution), Transition Processing, and Retirement Services.
  • Demonstrates intermediate-level knowledge of related HQDA governing directives, HR personnel policies, and installation-level operating procedures.
  • Researches records, policy, directives, regulations and/or other military historical documents to verify accuracy of records or determine benefits eligibility.
  • Relies on experience and judgment to plan and accomplish goals.
  • Exercises creativity and latitude in executing delivery of HR services.
  • Collects workload and performance information using quality control metrics.
  • Monitors customer satisfaction levels obtained via the Interactive Customer Evaluation (ICE) System.
  • Conducts informal, verbal counseling as required and provides input to the Program Manager regarding employee duty performance.
  • Employees may be assigned job duties in and reasonably related to their assigned position description.
  • The Union agrees to work with the Company to update position job descriptions if contract requirements change.

General Job Information

Title

Junior Military Personnel Specialist

Grade

UN_FTP_PAI

Job Family

Federal Contracts Group

Country

United States of America

FLSA Status

United States of America (Non-Exempt)

Recruiting Start Date

8/1/2018

Date Requisition Created

10/26/2018

Minimum Qualifications

Education

High School (Required)

License and Certifications - Required

Notary Public - Valid in State - Enterprise

License and Certifications - Preferred

Other Job Requirements

Responsibilities

Requires 1-2 years of experience in U.S. military Human Resources

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled