Temporary Centralized Scheduler

San Diego CA 92136 Fed

Job Description

Receives, screens, and schedules direct callers and walk-in customers for both individual appointments and group programs by maintaining a current schedule of all staff appointments and rosters of upcoming group programs for enrollment purposes. Centralized schedulers support Fleet and Family Support Programs which are designed to facilitate personal and family readiness and adaptation to life in the military and to keep individuals and families resilient and strong, preventing individual and family dysfunction, facilitating personal and family self-sufficiency, and creating overall command and community well-being.
  • Manages daily scheduling to ensure customers are notified of unscheduled staff absences as soon as possible and appointments are rescheduled at customer request in a timely manner.
  • Maintains direct service metrics for all staff for whom scheduling services are provided.
  • Provides emergency preparedness and response carried out by the region, installation or FFSP.
  • Facilitates FFSP participation and activities in support of public awareness campaigns such as Ready Navy.
  • Prepares and conducts management briefings to communicate recommendations on training and exercises.
     

General Job Information

Title

Temporary Centralized Scheduler

Grade

WDN_FFSP_SECII

Job Family

Federal Contracts Group

Country

United States of America

FLSA Status

United States of America (Non-Exempt)

Recruiting Start Date

1/7/2019

Date Requisition Created

1/7/2019

Minimum Qualifications

Education

GED (Required), High School (Required)

License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements

Responsibilities

  • 2 years of experience providing administrative support to a medical or other social service office.
  • Excellent facility with computer and office automation software is required.
  • Excellent customer skills.
  • Must respond well in pressured, crisis situations.
  • High School diploma/GED.

     

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled