Member Outreach Representative Associate

Cambridge MA 02141 58 Charles Street

Job Description

This position follows up on sales leads and information requests for potential members, assists potential members in the application process, submits applications for processing, arranges for and conducts community outreach activities, and participates in member retention programs.

TERRITORY IS BOSTON AND SURROUNDING AREAS - SPANISH SPEAKING PREFERRED

  • Assists potential members though the application and enrollment process while adhering to all standards and requirements set forth in the Medicare Marketing Guidelines and / or MLTC contract to achieve enrollment goals.
  • Provides information and answers to all questions from potential members regarding benefits, rights and responsibilities, and plan operations.
  • Meets and reviews monthly sales-related goals and objectives, works with sales management to develop a territory plan and outreach strategy to achieve sales goals.
  • Completes all required enrollment documents.
  • Coordinates and relays information to staff related to the pre-enrollment process.
  • Employs lead generation and follow up according to company standards.
  • Maintains ongoing knowledge of changes to Medicaid and/ or Medicare regulations and their impact on daily operations.
  • Self-reports any potential violations of federal, state or company regulations and guidelines.
  • Identifies and organizes community outreach activities to spread awareness of coverage option(s).
  • Schedules field time to achieve individual enrollment targets which includes specific enrollee selling activities such as: Orientations, Education, Reinforcement of Messaging, Troubleshooting, Fact Finding  and/or problem Solving.

General Job Information

Title

Member Outreach Representative Associate

Grade

18

Job Family

Sales Group

Country

United States of America

FLSA Status

United States of America (Non-Exempt)

Recruiting Start Date

1/7/2019

Date Requisition Created

1/7/2019

Minimum Qualifications

Education

Bachelors, GED (Required), High School (Required)

License and Certifications - Required

DL - Driver License, Valid In State - Other

License and Certifications - Preferred

AH - Accident and Health Insurance License, Valid In State - Enterprise

Other Job Requirements

Responsibilities

  • 5+ years of sales experience with a minimum of 3 years of Medicare and/or Medicaid enrollment experience.
  • Valid State Life, Accident & Health insurance licensure.  Must obtain license within 3 months from hire date.
  • Proven experience and success in serving ongoing customer needs as a retention strategy.
  • Proven track record of success selling within the health care industry.
  • Demonstrated track record of achievement for sales performance (goal oriented).
  • Understands the needs and dynamics of elder care services and disadvantaged populations.
  • Highly motivated with strong initiative.
  • Strong verbal and written communication skills.
  • Strong organizational and analytical skills, with keen ability to do follow-up.
  • Strong presentation skills.
  • Ability to travel up to 90% in the field.
  • Reliable transportation.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled

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