HEDIS Outreach Specialist - Region 5

Remote FL Saint Petersburg 33703

Remote position available

Job Description

Provides ongoing, community-based support for an assigned caseload of health plan enrollees to improve compliance with recommended health services with the designated health care provider. Conducts telephone and in-person communication with enrollees to arrange appointments and transportation, as needed.

Essential Functions

- Contacts members through various forms of communication (primarily phone and in-person) to assess whether members are receiving the recommended health services covered by the plan.
- Mitigates barriers such as transportation, locating a doctor to ensure members are obtaining appropriate health care.
- Contacts providers to ensure appointment status.
- Performs in-person visits with members needing additional assistance and motivation in obtaining necessary care.
- Ensures documentation of all member interactions is accounted for in a systematic way.
- Shares experiences with team members for training and program development regularly.

General Job Information


HEDIS Outreach Specialist - Region 5



Job Family

Quality Group


United States of America

FLSA Status

United States of America (Non-Exempt)

Recruiting Start Date


Date Requisition Created


Minimum Qualifications


Associates (Required)

License and Certifications - Required

DL - Driver License, Valid In State - Other

License and Certifications - Preferred

LCSW - Licensed Clinical Social Worker - Care Mgmt, LMHC - Licensed Mental Health Counselor - Care Mgmt, LPC - Licensed Professional Counselor - Care Mgmt

Other Job Requirements


Managed health care, Medicaid and/or behavioral health experience a plus.

Strong written and verbal communication skills. Ability to organize a daily schedule while remaining flexible as member needs may change. Strong work ethic. Flexibility with a new program. Ability to work in a team environment. Ability to work independently.

Community based or home health care experience.

Experience documenting in a clinical record or information system.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled

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